4b99 Terms and Conditions — Your right to know

1 General Terms & Conditions

4b99 (referred to herein as "we", "us", or "the Platform") is an online gaming and entertainment service provider. These Terms and Conditions constitute a legally binding agreement between you and 4b99.

By using the 4b99 website or app, you confirm that you are knowingly and voluntarily agreeing to these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our platform.

These Terms and Conditions are available in both English and Bengali. In the event of any discrepancy, the English version shall prevail. 4b99 reserves the right to amend these terms at any time, and changes will take effect upon publication on the website.

2 Account Registration & Eligibility

To register an account on 4b99, you must meet the following requirements:

• You must be at least 18 years of age.
• Online gaming must be legally permitted in the country where you reside.
• You must have a valid, active mobile number and banking details registered in your own name.
• You must not appear on any sanctions or restricted persons list.

Registration Process

You must provide accurate and complete information when registering. Accounts created with false information will be suspended and any deposited funds will not be refunded. 4b99 reserves the right to reject any application at any time.

Only one account is permitted per person, household, device, or IP address. If multiple accounts are detected, all will be closed.

3 Age Verification (KYC)

4b99 enforces a strict age verification policy. We may request identity documents at any time after registration. This process is known as KYC (Know Your Customer).

Documents That May Be Required

• National ID Card (NID) or Passport
• Birth Registration Certificate
• Bank Account or Mobile Banking Statement
• Recent Photo (ID with selfie)

Withdrawal requests will not be processed until KYC is complete. Verification is typically completed within 24–48 hours of document submission. If any document is unsatisfactory, we may request additional documentation.

Your KYC information is kept strictly confidential and used solely for verification purposes. We do not sell or share your information with third parties.

4 Deposit & Withdrawal Policy

Deposit Terms

To deposit on 4b99, you can use approved mobile banking methods including Mobile Banking, Nagad, and Rocket. The minimum deposit amount is BDT 500. Funds are typically credited to your account within a few minutes.

• Deposits must be made from your own mobile banking account.
• Deposits made through third parties are strictly prohibited.
• Suspicious transactions may be temporarily placed on hold pending investigation.

Withdrawal Terms

Your KYC must be complete before you can withdraw. The minimum withdrawal amount is BDT 500 and a maximum daily withdrawal limit applies. Withdrawals are typically processed within 5–15 minutes, though verification requirements may extend this time.

5 Bonus & Promotion Terms

4b99 offers a variety of bonuses and promotions. Each bonus comes with its own terms, which are stated alongside the offer. Please read those terms carefully before claiming any bonus.

General Bonus Policy

• Your account must be fully verified in order to be eligible for bonuses.
• Each bonus has a set expiry date; any unused bonus will be forfeited once it expires.
• Wagering requirements must be met before any bonus winnings can be withdrawn.
• You may not activate another bonus while one is already active, unless explicitly permitted.
• Any attempt to fraudulently claim bonuses will result in the cancellation of all bonuses and winnings.

Welcome Bonus

New members will receive a special welcome bonus on their first deposit. This bonus can only be claimed once and must be wagered a specified number of times before any withdrawal. Full terms of the welcome bonus are available on the promotions page.

6 Gaming Rules

All games on 4b99 are powered by internationally certified RNG (Random Number Generator) systems. Every outcome is entirely random and cannot be influenced by any party.

• If your internet connection drops during a game, the outcome will be determined based on the server record.
• If a game is cancelled due to a technical error, all bets will be refunded.
• Any disputes regarding game outcomes must be reported to support within 24 hours.
• Betting limits vary by game and are stated in each game's rules section.

4b99 reserves the right to temporarily or permanently suspend any game due to technical issues, maintenance, or security concerns. In such cases, any active bets will be settled to the best extent possible.

7 Prohibited Activities

The following activities are strictly prohibited on the 4b99 platform:

• Using bots, automated scripts, or artificial intelligence to play games.
• Using the platform for money laundering or concealing the source of illegal funds.
• Creating multiple accounts to claim bonuses or other benefits.
• Colluding with other users to manipulate game outcomes.
• Exploiting system vulnerabilities for unfair advantage.
• Harassing or threatening other users.
• Cyberattacks or hacking attempts against the platform.

8 Privacy & Data Protection

4b99 takes the security of your personal information seriously. We use SSL encryption and advanced cybersecurity technologies to keep your data protected at all times.

Your information is used solely for the following purposes:

• Account Management & Verification
• Payment Processing
• Customer Support
• Legal Compliance
• Fraud Detection & Prevention

We never sell your data. For more details, please see our Privacy Policy Read.

9 Limitation of Liability

4b99 is not liable for the following:

• Issues arising in-game due to loss of internet connection.
• Any damage caused by your own device or software.
• Delays or issues caused by third-party services (e.g., mobile banking).
• Any loss resulting from your login credentials being accessed by a third party.
• Unexpected technical errors or server outages.

4b99's total liability shall in no case exceed the current balance in your account. We accept no responsibility for indirect, incidental, or consequential losses.

10 Account Closure & Suspension

4b99 may temporarily suspend or permanently close an account under the following circumstances:

• Violation of these Terms and Conditions.
• Registering with false information.
• Involvement in fraud or unethical activities.
• For the purposes of a financial investigation.
• By order of a court or government authority.

Voluntary Account Closure

You may close your account at any time. Please withdraw your balance before doing so. A closed account can generally be reopened within 30 days.

As part of responsible gaming, you may request a temporary or permanent Self-Exclusion at any time. Please contact our support team to proceed.

11 Terms & Conditions Updates

4b99 may update or modify these Terms and Conditions, in whole or in part, at any time. Changes take effect as soon as they are published on the website.

For significant changes, we will attempt to send a notification to your registered mobile number or email. However, this is not guaranteed. We recommend checking this page regularly.

12 Contact & Support

If you have any questions or complaints regarding these Terms and Conditions, please contact our support team. We are available 24/7.

• Live Chat: Click the chat icon in the bottom-right corner of the website.
• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week

An initial response is generally provided within 24–48 hours of a complaint being filed. Complex matters may take longer, but we aim to resolve all issues within 7 business days.